Privacy policy

Last Updated: 9 November 2024

Privacy Policy

This Privacy Policy explains how dig-arts.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit the Site, use or purchase our services, or otherwise interact with us in connection with the Site (collectively, the “Services”). For the purposes of this Policy, “you” and “your” refer to anyone who uses the Services—whether as a customer, a website visitor, or otherwise.

Please read this Privacy Policy carefully.

Changes to This Policy

We may update this Policy from time to time to reflect changes in our privacy practices or for operational, legal, or regulatory reasons. When we do, we will post the revised Policy on the Site, update the Last Updated date, and take any additional steps required by applicable law.

How We Collect and Use Personal Information

During the past 12 months we have collected personal information from a variety of sources in order to provide the Services. The information we gather—and the way we use it—varies according to how you interact with us. In addition to the specific purposes described below, we may use the information we collect to:

  • communicate with you;

  • provide, maintain, or improve the Services;

  • comply with legal obligations;

  • enforce our terms of service; and

  • protect or defend the Services, our rights, and the rights of users or others.

Information We Collect

How We Obtain It Categories of Personal Information
You provide it to us • Contact details (name, address, phone number, email)
• Order details (billing & shipping addresses, payment confirmation, email, phone)
• Account credentials (username, password, security questions)
• Customer-support messages
We collect it automatically Usage Data gathered via cookies or similar technologies—e.g., device, browser, network, IP address, and how you interact with the Site or your account
We receive it from third parties • Service providers (e.g., Shopify, payment processors, fulfillment partners)
• Marketing, analytics, and advertising partners
• Other vendors acting on our behalf

Purposes for Processing

  1. Providing Products & Services – processing payments, fulfilling orders, arranging shipping and returns, managing your account, and otherwise performing our contract with you.

  2. Marketing & Advertising – sending promotional emails, texts, or postal mail and displaying customised ads on our Site and elsewhere (our legitimate interest under Art. 6 (1)(f) GDPR).

  3. Security & Fraud Prevention – detecting and responding to fraud or malicious activity and keeping the Site secure (Art. 6 (1)(f) GDPR).

  4. Customer Support & Service Improvement – responding to enquiries and improving the Services (Art. 6 (1)(f) GDPR).

Cookies

Like most websites, we use cookies and similar technologies. Details of the cookies used by Shopify stores are available at https://www.shopify.com/legal/cookies. You can delete or block cookies in your browser, but doing so may affect site functionality. We also honour Global Privacy Control (GPC) signals; see https://globalprivacycontrol.org/ for details.

How We Disclose Personal Information

We may share personal information with:

  • Vendors & service providers – IT, payment, fulfilment, shipping, analytics, cloud storage, customer support.

  • Business & marketing partners – to deliver services or advertising (they process data under their own privacy notices).

  • Third parties at your direction or with your consent – e.g., when you use social-media widgets.

  • Affiliates & group companies – for our legitimate business interests.

  • Legal or transactional reasons – mergers, bankruptcy, subpoenas, enforcing terms, or protecting rights.

Sales/Sharing for Advertising
With your consent, we may “sell” or “share” (as defined by applicable law) the following information for advertising: identifiers, commercial information, and Usage Data—to business and marketing partners.

Third-Party Sites & Links

The Site may link to external websites or platforms we do not control. Review their privacy policies before providing data. We are not responsible for the privacy or security of those sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect their personal information. Parents or guardians may contact us to request deletion of a child’s data. We do not knowingly sell or share personal information of individuals under 16.

Security & Retention

We use reasonable safeguards but cannot guarantee perfect security. Information sent over the internet may not be secure in transit. We retain personal information as long as necessary to maintain your account, provide the Services, comply with laws, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access / Know the personal information we hold about you.

  • Delete that information.

  • Correct inaccuracies.

  • Port your information to another service.

  • Opt out of sale, sharing, or targeted advertising.

  • Restrict or object to processing.

  • Withdraw consent where processing is based on consent.

  • Appeal a refusal of your request.

  • Manage marketing emails via the unsubscribe link (transactional emails will still be sent).

Exercise these rights via the methods described on the Site or by contacting us below. We may need to verify your identity and—in some cases—request proof of authorisation from an agent acting on your behalf. We do not discriminate for exercising your rights.

Complaints

If you have concerns about our data practices, contact us using the details below. You may also lodge a complaint with your local data-protection authority; EEA residents will find a list of supervisory authorities online.

International Transfers

Your personal information may be transferred to, stored, and processed outside your country of residence. Where we transfer data outside Europe, we rely on approved mechanisms such as the EU Standard Contractual Clauses or equivalent UK safeguards, unless the destination country has been deemed to provide adequate protection.

Contact

Address: 2-27-7 Hyakunin-chō, Shinjuku-ku, Tokyo, Japan
Email: digartsjapan@gmail.com

Unless stated otherwise, we are the data controller for personal information collected through the Services.